Our family of five recently traveled from Detroit to Bali, and I can’t praise the Singapore Airlines Detroit Office enough for their incredible service. From the moment we called for assistance, the staff went above and beyond to help us organize the trip, taking into account our unique family needs, two children under 10 and my elderly mother with mobility challenges. What impressed us most was the level of personal care. The team patiently walked us through the flight options, ensuring our layovers were family-friendly and not too rushed. They arranged for special meals for the kids, wheelchair support for my mother, and seats that allowed us to stay together comfortably. When we visited the office in person, the staff welcomed us warmly and helped double-check all our documents, from passports to visas, ensuring everything was in perfect order. Their thoroughness saved us from any last-minute airport surprises. Even after we boarded, it was evident that the airline staff had communicated with the flight crew. Our meals, assistance, and seating were all pre-arranged smoothly. This type of service is rare these days. Thanks to the Detroit office’s attention to detail and care, we enjoyed a truly stress-free and joyful family vacation. Highly recommended!