Cloud Telephony vs VoIP: Which Communication System is Better?

Cloud telephony and VoIP are often mistaken as the same, but they serve different purposes in business communication. Choosing the right one can impact cost, scalability, and call quality. Read more on our website:

https://contaque.com/blog/clou....d-telephony-vs-voip-

What is First Call Resolution?

First Call Resolution (FCR) is an indicator of a company’s ability to effectively handle customer interactions. Businesses that excel in FCR demonstrate a strong commitment to resolving customer issues, earning higher trust and loyalty. Read more on our website:

https://contaque.com/blog/what....-is-first-call-resol

How Rich Communication Services Are Changing Retail Promotions

Rich Communication Services, or RCS, is the next evolution of mobile messaging. Unlike traditional SMS, RCS enables businesses to send interactive, media-rich messages directly to their customers.

https://medium.com/@contaque.w....bi/how-rich-communic

How AI Voice Bots Help BPOs with Query Handling and Reducing Agent Workload

AI voice bots not only address efficiency and scalability challenges but also redefine how BPOs manage query handling and optimize agent workload. By leveraging conversational AI, businesses can offer round-the-clock support, instant responses, and multilingual capabilities, significantly enhancing the customer experience (CX).

https://contaque-communication....empowered.blogspot.c

Speech Analytics Software Provider

Contaque offers advanced Speech Analytics Software that enables businesses to gain insights from customer interactions. By analyzing voice recordings, the software identifies trends, customer sentiments, and areas for improvement. This data-driven approach allows companies to enhance agent performance, ensure compliance, and improve overall customer experience.

https://contaque.com/solutions..../speech-analytics-so