To respond to the SMH person, try to stay calm and kind. You don’t know whether they are making fun or having headaches for any cause. Simply you need to check it first and ask them or convince them to make feel better. If you did something wrong within your conversation with them that they don’t like, then feel sorry or say “We will fix this”. If it’s just a funny moment, you can laugh and move on. The key is to listen and show you care about their feelings. However, keep it simple and stay calm with any of the people in the online chats.

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