A Managed Service Provider (MSP) is a company that remotely handles IT management for another company. The services of an MSP are often, but not limited to management of company servers, network monitoring, installation and administration of company-specific applications, and mobile app support. The MSP services are provided internally for the company and are not customer-facing technological support. https://www.extnoc.com/blog/what-is-shadow-it/

What is Shadow IT?
www.extnoc.com

What is Shadow IT?

Shadow IT is a term used to describe the use of software applications or services that are not authorized by an organization’s IT department.